Water through the kitchen ceiling, around the light fitting
Triaged water ingress + electrical risk. Tenant told to isolate the kitchen circuit. Out-of-hours plumber dispatched 02:17, on site 02:54. Flat 4B above also messaged. Contained, made safe.
Flat 12, Beckett House05:31
No hot water, boiler showing F28
Triaged urgent, not emergency, heating working, single occupant, no vulnerability flag. Booked 09:00 today with Gasworks Ltd. Tenant confirmed access.
waiting on your authority
Flat 7, Wenlock Courtyesterday
Damp to the bedroom external wall, third report this year
Quote received: £2,180 for injection damp course. Over your £500 auto-approve limit, so I stopped. Landlord has not been contacted, that is a conversation, not a dispatch.