Vital answers every call on the first ring, takes intake, checks insurance eligibility and fills cancellations from the waitlist, before your staff has hung up with the patient in front of them.
Built for practices running Athenahealth, DrChrono, Kareo and Epic
Vital takes them end to end. Anything it isn't confident about, it warm-transfers to a human with the context already gathered.
Demographics, reason for visit, referring provider and preferred pharmacy, collected conversationally and written to the chart.
Runs the real-time 270/271 check while the patient is still on the line and quotes their actual copay, not an estimate.
The moment a slot opens, Vital calls down the waitlist in priority order until someone takes it. Usually within nine minutes.
Moves appointments against live provider availability and rules, including buffer times and room constraints.
Chases annuals, follow-ups and lapsed patients by voice or SMS, in whichever language they answered in.
Anything urgent, clinical or ambiguous goes straight to a nurse. Vital never gives medical advice, ever.
Averages across eleven multi-provider outpatient clinics, 4 to 22 providers each.
Every call is auditable, every record is traceable, and nothing leaves your tenancy.
BAA signed before onboarding. PHI encrypted at rest and in transit, with per-clinic key isolation.
Patient conversations are never used to train models. Retention is configurable down to 24 hours.
Every action Vital takes is logged with timestamp, source and the exact reasoning shown to your compliance lead.
We'll record Vital working through five real scenarios from your clinic and send you the audio. If it doesn't sound like your front desk on their best day, we'll say so.
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