AI recall for dental practices

You have 1,400 patients who stopped coming in.

Recall texts them like a person would, handles the back and forth, and books the ones who are ready. Then it fills tomorrow's cancellations from the short-notice list before your nurse notices the gap.

Works with Dentally, SOE Exact, Carestream and Open Dental

MH
Maya H.
Last seen 19 months ago
Hi Maya, it's Bridge Street Dental. You're a little overdue for a check-up, we've got space this month if you'd like one. Reply STOP to opt out.
Oh gosh, is it that long? Do you have anything after work?
We do, Tuesday 17:40 or Thursday 18:10, both with Dr Aran. Which suits?
Thursday please
Booked, Thursday 18:10. I'll text you a reminder the day before.
Booked · no staff involved4 messages, 6 minutes
Short notice

A cancelled chair costs you more than a quiet week

When someone drops out at 8am, Recall works the short-notice list immediately instead of waiting for someone to have a free minute.

Thursday · Dr Aran

Updated 08:12
09:0009:4010:2011:00 11:4013:0013:4014:20 15:0015:4016:2017:00
Two cancellations at 07:55. Both refilled by 08:12 from the short-notice list.
  • Texts the short-notice list in priority order, not all at once, so you don't double-book
  • Only offers slots the patient is actually clinically due for
  • Stops the moment the slot is taken and tells the rest honestly
  • Writes the booking into your practice software, not a separate list
What it does

Three jobs nobody at the front desk has time for

Each one runs continuously in the background and reports back weekly.

Reactivation

Works through your lapsed list in waves, in a tone you approve, and stops chasing anyone who says no. No campaign blasts, no guilt-tripping.

Recall due

Contacts patients as their recall interval comes up, follows up twice if there's no answer, then leaves them alone until next cycle.

Treatment follow-up

Chases unbooked treatment plans that were accepted but never scheduled, usually the largest single pot of revenue sitting idle.

Numbers

Four practices, six months

Two to six surgeries each, mixed NHS and private, UK.

318
Lapsed patients rebooked
11 min
Median cancellation refill
-26%
Unfilled chair time
£61k
Accepted plans finally booked

Find out how many patients you've actually lost

We'll run a read-only scan of your practice software and send you the real number, split by how long they've been gone and what they're due. No commitment attached to it.

See your lapsed list