AI front desk for veterinary practices
Paws answers every call, triages against your own protocol, books the right appointment length with the right vet, and chases the vaccinations that lapsed six weeks ago.
Works with ezyVet, Provet Cloud, Vetstoria and RxWorks
My dog's been sick four times this evening and he's really lethargic, he won't get up.
I'm sorry, that sounds worrying. Has he eaten anything unusual today, and is his abdomen swollen or hard when you touch it?
He got into the bin this afternoon. His tummy does feel tight.
That combination needs seeing tonight, not tomorrow. I'm connecting you to the on-call vet now and sending them his record. Please start heading in.
Paws never diagnoses and never gives clinical advice. It matches what the owner describes to the triage protocol your practice already wrote, and acts on the level it lands in.
Collapse, breathing difficulty, suspected bloat, seizure, trauma, toxin ingestion.
Vomiting with lethargy, limping that won't weight-bear, eye problems, wounds.
Skin issues, mild digestive upset, ear scratching, minor lumps to check.
Vaccinations, boosters, nail clips, weight clinics, repeat prescriptions.
Each one is small. Together they are most of a nurse's day.
Texts owners whose pets are past due, in waves rather than one blast, and books them straight in. Stops chasing anyone who says no, and never chases twice in the same month.
Takes the request, checks whether a review is due against your own policy, and queues it for a vet to authorise. Owners get a real answer instead of a voicemail.
Calls the day after a procedure, asks your standard recovery questions, and flags anything that sounds wrong to the duty nurse with the answers attached.
Fills a cancelled slot from the waiting list within minutes and reminds owners the day before, which is where most of your no-shows come from.
Small animal first opinion, two to nine vets each, mixed urban and rural.
We load your actual escalation rules and record it working through ten scenarios, including the three that worry you most. You listen before it speaks to a single client.