Dispatch7 answers on the first ring at 6am, at 9pm and on Sunday. It diagnoses the urgency, books the job into the right van's route, and texts the customer a real arrival window.
Booked overnight 02:14. Boiler lockout, code E119.
Booked 06:38. Customer texted a photo, isolated at valve.
Booked 06:52 from the recall list. Two-hour window sent.
Booked 07:10. Parts confirmed on van before booking.
It is not a message taker. It finishes the job the call was for.
No heat in January with a baby in the house is not the same as a dripping tap. Dispatch7 asks the right three questions and grades it against your own priority rules.
It checks who is qualified, who is nearest, what parts are on which van and what the day already looks like, then commits to a window it can keep.
Reads your price book for the callout fee and standard jobs. Anything outside it is captured as an estimate request instead of a made-up number.
Texts the window, the tech's name and the fee, then reminds them the morning of. Reschedules by text if the customer replies.
Same marketing spend, same crew, same territory. The only change was who answered the phone.
Keep your day line exactly as it is. Forward evenings and weekends only, and count the jobs that come out the other end.