AI guest messaging, hotels and serviced apartments

Every guest message answered in under a minute

Concierge handles WhatsApp, SMS, the booking platform inbox and your own web chat, in the guest's own language, from before they arrive until after they leave.

Try it on one property See the stay

Answers in 31 languages · Booking.com, Airbnb, Expedia, WhatsApp Business, SMS

WhatsAppBefore arrival
Hola, llegamos sobre la 1 de la madrugada. ¿Hay alguien en recepción?
Sí, recepción está abierta 24 horas. Le guardo la habitación y aviso al turno de noche de su llegada. ¿Necesita aparcamiento?
Answered in Spanish · 22 seconds
Booking.comDuring stay
The shower in 412 is barely running warm.
Sorry about that. I've logged it with maintenance as urgent and Petar is on his way up now. If it isn't sorted within the hour I'll move you to a room on the same floor.
Escalated to maintenance · duty manager copied
SMSAfter checkout
I think I left a charger in the room, black, by the bed.
Housekeeping has it. Would you like it posted to the address on your booking, or held at reception? Postage is on us.
Lost property matched automatically
Across the stay

Four moments where a slow reply costs you the review

Concierge covers all four, on every channel, at every hour, without your night manager typing a word.

Before

Pre-arrival

Confirms arrival time, arranges parking and transfers, takes dietary notes and answers the fourteen questions about check-in.

Arrival

Check-in

Sends directions, door codes and wifi at the right moment. Flags a late arrival to the night team before it becomes a problem.

During

In-stay requests

Towels, late checkout, restaurant bookings, a taxi at six. Routed to the right department with the room number attached.

After

Departure

Handles the invoice query, the lost charger and the review request, so the last impression is as fast as the first.

Escalation

It knows when to stop talking and fetch a human

The difference between an assistant guests like and one they complain about is entirely in this list.

It never negotiates money. Refunds, compensation, disputed charges and rate changes go straight to the duty manager with the full thread attached. Concierge does not offer a discount to make a problem go away.

It never handles safety. Anything involving illness, injury, security or a guest in distress reaches a person immediately, day or night, and the guest is told a human is coming.

It never pretends. If a guest asks whether they are talking to a person, the answer is honest and the handover is offered in the same message.

It never guesses your policy. If your cancellation terms do not cover the case in front of it, it says it will check rather than inventing something you then have to honour.

Routing rules · live
Straight to duty managerMoney, safety, complaints, anything about another guest
Straight to maintenanceAnything a guest describes as broken, with room and urgency
Handled end to endRequests, directions, bookings, amenities, timings, policy questions
Handled, manager notifiedLate arrivals, early departures, special occasions
Figures

Eleven properties, one season

Independent city hotels and serviced apartment blocks, 24 to 180 keys.

41s
Median reply, any hour
86%
Messages resolved without staff
+0.4
Average review score
31
Languages, no extra cost

Run it on one property for a month

We connect your inbox in an afternoon. Everything it sends is visible to your duty manager in real time, and any message can be taken over mid-conversation.

Try it on one property