Phone · 08:52 · left the automated path in 14 seconds
Caller mentioned no accommodation tonight and a child under 5. Civic stopped immediately, told her a person was coming, and held the line. It did not take details, assess eligibility or offer advice.
Routed to your queue
REQ-114228DUPLICATE
Highways · pothole, Marlow Street
Web form · 08:31 · photo attached
Matched to existing job HW-8871, raised 4 March, still open with contractor. Added as a second report rather than a new job. Resident was told the job reference and the target date.
REQ-114219NEEDS DECISION
Council tax · asking about hardship
Phone · 08:04
Balance and instalment questions answered from the record. The moment hardship was mentioned Civic stopped, it does not decide entitlement · and routed here with the account open.